PLEASE READ THE FOLLOWING TERMS AND CONDITIONS
CAREFULLY BEFORE USING THIS SITE.
Your use of this site is expressly conditioned on your acceptance of
the Terms and Conditions. By using this site, you agree unconditionally and
accept to be legally bound by the Terms and Conditions stated. If you do not
agree with any part of the Terms and Conditions, please discontinue your use
of this site and/or the products and services offered herein. The Terms and
Conditions apply to the use of the site and the products and services offered
herein.
In this context, “the company” refers to Konsortium Express &
Tours Pte Ltd; “third party” refers to other travel agents, travel
service providers such as air, cruise and coach providers and National Tourist
Organisations involved in your travel arrangements. The products and services
are provided by both the company and/or third parties where required. Hence,
their (third parties’) own specific governing terms and conditions shall
apply in addition to the Terms and Conditions. These specific terms and conditions
for a particular product or service shall include any terms and conditions found
on your screens and when using any part of this site. In the event of any inconsistency
between the specific terms and conditions for a particular product or service
and the Terms and Conditions, the specific terms and conditions for the particular
product or service shall prevail in relation to that particular product or service.
Site user/s should also understand that all prices or rate on this site is in
Singapore Dollars unless stated.
BOOKING TERMS & CONDITIONS
Passengers are deemed to have read, understood and accepted the following booking terms & conditions. Konsortium Express & Tours Pte Ltd shall be known as "The Company" in the conditions listed below.
1. RESERVATION, DEPOSIT AND PAYMENT OF TOUR
A deposit of S$500 per person or 50% of the total tour fares, whichever is higher, is required upon booking . However, a payment of deposit does not constitute the confirmation of tour. All group packages are subjected to a minimum group size in order to depart. Full payment is required not less than 14 days prior to departure. Failure to comply with this may result in automatic cancellation of reservation & forfeiture of deposit.
2. MODES OF PAYMENT
Payment may be made by cash, charge cards/ NETS, cheques or credit cards. Cheques will only be accepted if presented to the Company at least 5 working days before the scheduled tour departure. For payment made by credit card for purchase of air tickets or air packages, an administration fee is chargeable. Payment by credit card or charge card may not be applicable for certain promotional tour packages. For credit card and charge card payment, any refunds of monies will be made through the respective credit card or charge card companies. The refund process will take about 4-6 weeks.
3. CANCELLATION CHARGES
For cancellation (arising out of any amendment as well) of the air / cruise packages booked, kindly refer to the terms & conditions of the relevant air / cruise package operators. 100% cancellation charge (ie no refund value) will be applied for any confirmed booking of Genting package.For any cancellation of tours by passengers, the following charges will apply accordingly:
Cancellation Notice Charges Per Person
More than 35 days prior to departure $300 or 25%, whichever is higher.
21-34 days prior to departure 35%
14-20 days prior to departure 50%
08-13 days prior to departure 75%
07 days or less prior to departure 100%
Should the deposit paid to The Company is not enough to cover the above cancellation charges, the difference in amount is still payable to The Company.Cancellation of confirmed booking must be made in writing to avoid misunderstanding.
4a. AMENDMENT TO BOOKINGS (Requested by Passengers)
For any changes in the departure date or tour type or air-tickets, cancellation charges apply as spelt out under the section on 'Cancellation Charges'.
4b. AMENDMENT TO TOUR ITINERARY
A minimum amendment fee of S$50 per person per amendment will be charged for any changes concerning tour itinerary (and not those changes concerning departure date or tour type or air-tickets) requested by passengers. All requests for amendments must be made in writing not less than 14 days prior to departure of tour.The Company shall endeavour not to make any material alteration to the tour itinerary. However, The Company reserves the right to make minor changes to the tour itinerary at any time due to unforeseen circumstances without compensation, especially during peak period.
5. REFUNDS ON TOUR PACKAGES
Tour members should be aware that The Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. The Company, if so chooses, recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that period. Should you decide not to accept the alternatives, refund of the tour fare will be paid to you within 4 to 6 weeks. No refund or exchange can be made for any unused portion of the tour .
6. TOUR FARE INCLUDES (Group Tours Only)
- Return economy class group tour air ticket.
- Return airport transfers (airport/hotel/airport).
- Hotel accommodation on twin-share basis.
- When booking triple-share rooms please note that the third bed may be a "roll-away" bed.
- Single room occupancy is at additional cost.
- All meals are as specified in the itinerary. If selected carrier's flight time does not allow for certain meals to be taken, there shall not be any refund for meals not consumed.
- Baggage allowance of 15 or 20 kilograms per passenger (depending on the applicable carrier)
7. TOUR FARE EXCLUDES
- Visa fees
- Airport taxes, fuel surcharges, & excess baggage charges
- Meals, beverages, room services or any other not listed in itinerary
- Gratuities to driver, tour guide or tour leader
- Travel insurance
Tour prices are based on current airfares, service prices, government tax and exchange rates, applicable at the time of print or quotation and are subject to change with or without prior notice.
8. CHILD FARE
Eligibility: Below 12 years (throughout the trip). Child fare is based on sharing a room with two adults. There will be an additional cost for child sharing one room with an adult or having an extra bed.
9. ACCOMMODATION
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.
10. SPECIAL REQUESTS
If there are any requests regarding special meals, dietary requirements, adjoining rooms and so on, please inform The Company when booking. Such requests are subject to confirmation and availability.
11. TRAVEL DOCUMENTS
It is passenger's responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of departure. Relevant visas and vaccinations may be required. Cancellation charges apply for any cancellation due to non-approval of visas or any other reasons as stated above.
The Company will, wherever possible, assist you to obtain the necessary visas. Service charges and visa fees will be borne by passenger. The Company does not guarantee the approval of the visa application. If, for any reason, application for visa or exit permit is rejected, passengers must make known to the Company at least 30 days prior to departure with administration charges. If less than 30 days notice is given, the relevant cancellation charge as stated will apply.
The Company cannot be held responsible for any expenses, reimbursement or refund of any tour prices if passenger is refused entry by any country on the tour for whatever reasons, including lack of necessary visas.
12. SEAT ROTATION
For the convenience of all members of the group, passengers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.
13. TRAVEL INSURANCE
Purchase of travel insurance is strongly recommended with respect to such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstances is The Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belonging. Our staff will be pleased to assist in enquiries of any travel insurance.
14. EXTENSION OF STAY/DEVIATION
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight. When extension of stay/deviation cannot be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule. All extra costs incurred to process the extension, for example administrative fees, will be borne by the passenger.
Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided.
The air ticket issued is restricted to a specific airline and it is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable . Any alternation in routing or dates by passenger is solely at his / her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.
15. RESPONSIBLILITY
The Company offers goods & services of satisfactory quality as defined in the Sales of Goods Act S 14 (2) .The Company and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programmes. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loses & expenses are the responsibility of the passenger. All proper travel documentation is the sole responsibility of the passenger. The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, The Company reserves the right to cancel any tour prior to date of departure for any reasons, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligations on the part of The Company. The Company will recommend alternative tour, preferably to the same destination or other destinations. Should passenger decide not to accept the alternatives, all monies paid shall be refunded in full by The Company without further obligations. The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of The Company are authorized to commit The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs & films of passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger.
16. COMPLAINTS/CLAIMS
Any complaint/claim must be made in writing within 2 weeks after services have been rendered or after the date that the customer has returned to Singapore, whichever is applicable, for The Company to launch an investigation on a timely basis. No responsibility is accepted in respect of any complaint/claim which is not so made. The Company welcomes feedback from the customer. Should there be any dissatisfaction with any of our services, please contact The Company immediately via:
- Face-to-face feedback;
- Submission of the duly-filled Suggestion/Feedback Form;
- Phone-call to Head Office thru’ phone no: 6392-3911;
- E-mail to Head Office thru’ e-mail address: sales@konsortium.com.sg
17. COMPLAINT RESOLUTION PROCEDURES
The Company will investigate and act to resolve areas of concerns. The time taken for the interim response shall not be more than 5 working days. Depending on the complexity of the case, the time taken to resolve any complaint shall not be more than 21 working days.
In any case of complaints or feedbacks regarding our products and services, you can either email us at sales@konsortium.com.sg or call us at 6 392 3911. Alternatively, you can also lodge the complaints to the ConsumerTrust Secretariat in any case of dissatisfaction in regards to the settlement of the complaints.
This is the following referral that consumers can go to:
ConsumerTrust Secretariat
Mr Ramesh Vakkiprath
35 Selegie Road
#09-25 Parklane
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg